Customer Info
Support & Services for Our Valued Customers
At One More Time, we don’t just collect your used cooking oil—we back every service with dependable support, proactive communication, and professional care. Whether you’re looking for rebate information, safety tips, or help with your equipment, we’re here to make your experience seamless.
Quick Help
Live Phone Support
Available Monday–Friday, 7 AM–5 PM PST. Talk to a real person—no bots, no hassle.
Rebate & Accounting Info
We provide clear, transparent reporting so you always know the value of your oil. Our accounting team ensures timely, accurate rebate payments.
Container Cleaning
Your equipment is cleaned during every pickup—included at no extra charge—to keep your kitchen safe and odor-free.
Safety Tips
We offer best practices and training on safely handling oil and using our containment systems. Have a question? Just ask—we’re happy to guide you.
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1-800-624-5504